Assistant General Manager

Location

9453 Annapolis Rd Enterprise Plaza, LANHAM, MD, 20706

Assistant General Manager

• Take care of guests and confirm that coworkers have what they need.
• Lead by example on the sales floor.
• Show coworkers how to interact with customers and coach them one on one to reach the next level of performance.
• Be responsible for daily operational tasks and lead the team when the General Manager is away.
• Resolve customer issues and assist with transactions.
• Take direction from the store leader on day-to-day operations.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide training and mentoring to deliver outstanding customer experiences by handling customer flow and store traffic.
• Identify any selling skill gaps and build and implement development plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations: analyze staffing needs, report financial and sales data, handle cash, meet compliance, open trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitor inventory by restocking shelves with product, maintain device security, and manage the cleanliness of the store.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Share collective responsibility on attaining store targets daily/weekly/monthly.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Compensation:
We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $17.00 plus uncapped commission.

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

• All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense.
• All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. This class may include overnight travel at the company's expense.
• Various online and computer-based training will be required throughout your employment with Victra.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.