Customer Service Representative- Lansdale

Job description:

* Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, , card ordering and check ordering.

* Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.

* Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending

* Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.

* Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns

* Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.

* Provide outstanding customer service while exhibiting a professional demeanor at all times.

* Utilize the customer relationship management system to document customer conversations and send referrals to other departments.

* Perform related duties as required.

Skills and Competencies

* Knowledge of Bank products and services

* Excellent customer service and communication skills

* Ability to interact well with Team Members and customers

* Strong in attention to details and accuracy

* Basic computer skills

* Ability to multi-task and remain organized

Education and Experience

* High School diploma or equivalent required

* Previous banking experience preferred

Working Conditions

Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday - Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.

Penn community Bank is an equal opportunity employer.