Customer Service Representative

Job Details

Location:

Montgomeryville - Lansdale, PA 19446

Shift: Second Shift (Full-time), Monday-Thursday 5pm-11pm;
Friday 1pm-9pm
Pay:
Starting at $12 per hour
Hourly increases: at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.

• Growth opportunities: 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• PTO for all employees.
• 401K Retirement Fund (Employer match up to 4%! ).
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more.
• Basic Life Insurance & Short-Term Disability I 00% Company Paid!
• Employee Assistance Program.
• Free employee Black Card Membership.

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
• Provide a clean, sanitized and safe club environment.

• Customer service experience.
• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

• Frequent lifting, carrying, pushing, and pulling.
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift.
• Frequent climbing, balancing, kneeling and crouching during shift.
• Continual reaching with hands/fingers/arms during shift.