PLM Applications Support Lead

Core Responsibilities

• Monitor and resolve day-to-day incidents using tools such as Service Now.
• Serve as the primary contact for functional issues, interacting with IT and business users.
• Triage issues and coordinate with cross-functional teams to ensure timely resolution.
• Adhere to service management processes including Incident, Change, Capacity, Problem, and Knowledge Management.
• Maintain agreed SLA levels and ensure high-quality service delivery at all times.
• Collaborate with SMEs to address functional issues and system enhancements.
• Coordinate communications between suppliers, OEMs, and other IT stakeholders.
• Track progress and report updates to stakeholders regularly.
• Develop and enhance PLM functionalities as per customer requirements.
• Assist in preparing operational reports and share regular updates with stakeholders.

• Strong experience in PDMLink and Windchill development and administration.
• Hands‑on experience with SQL and Oracle databases.
• Proficiency in Service Now and knowledge of Incident, Problem, Change, SLM, and Knowledge Management processes.
• Experience interacting with manufacturing customers is a plus.
• Excellent stakeholder management and communication skills.
• Ability to share knowledge, mentor team members, and facilitate knowledge transition.