Manufacturing IT Support Engineer

Manufacturing IT Support Engineer

Location:

Lansdale, PA

Duration:
Fulltime

Job Description:

Skills Desired:

• Interaction with team members for knowledge sharing, knowledge transition and issue resolution
• Stakeholder management, share regular updates and assist in preparing operational reports
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Good experience as a.Net developer
• Good Experience  Core  Framework, ASP.Net,
• Good Experience on any SCADA platforms
• Strong experience in database technologies of SQL, Oracle.
• Interaction with SME’s on functional issues
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
• Tracks and report progress to stakeholders
• Working experience in “Service Now” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
• Working with Manufacturing Customer will be an added advantage

Responsibilities:

• Day to day incident monitoring and resolution (Service Now preferred)
• Interaction with client (IT & Business users) on functional issues
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Interaction with SME’s on functional issues
• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
• Tracks and report progress to stakeholders
• Development of functionalities as per requirement provided by customer

If you are interested, please send me your updated resume ASAP with below details:

• Full Name:
• Current Location/Zip:
• Contact Number:
• E-Mail :
• Alternate Email :
• Visa/Work Permit Status:
• Current Rate/Salary:
• Expected Base Salary:
• Notice Period/Availability to Start:
• Skype :
• Willingness to relocate to job location:
• Any Relocation Concern (family/house/weather):
• Current/Previous Employer Name:
• Preferred Interview timings (Specify Time zone):
• Any other job opportunity in process & at which stage:
• Overall Experience
  
  Summary:
• Linked In URL:

Looking forward for your response. Thanks and Regards,

Abhishek Singh

Jconnect Infotech Inc.

168 Barclay Center Ste. 347, Cherry Hill, NJ 08034

Contact:

Email: abhi.k@jconnectinc.