Manufacturing IT Support Engineer

Responsibilities

• Interaction with team members for knowledge sharing, knowledge transition, and issue resolution.
• Stakeholder management, share regular updates, and assist in preparing operational reports.
• Triaging issues and coordinating with cross‑functional teams for timely resolution.
• Follow service management processes (Incident, Change, Capacity, Problem, etc.).
• Maintain agreed SLA levels and assure quality of delivery at all times.
• Day‑to‑day incident monitoring and resolution (Service Now preferred).
• Interact with clients (IT & Business users) on functional issues.
• Develop functionalities as per requirements provided by the customer.

• Good experience as a .Net developer; proficiency in .Net Core, .Net Framework, ASP.NET,
• Experience on SCADA platforms.
• Strong experience with SQL and Oracle databases.
• Working knowledge of Service Now and familiarity with Incident, Problem, Change, SLM, and Knowledge Management processes.
• Good experience with manufacturing customers is an advantage.
• Bachelor of Computer Science.

• Flexible.
• Excellent communication skills.
• Continuous learning attitude.
• Team worker.
• Meticulous.

Discretionary annual incentive.

Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans.

Family support: maternity & parental leaves.

Insurance options: auto & home insurance, identity theft protection.

Convenience & professional growth: commuter benefits, certification & training reimbursement.

Time off: vacation, time off, sick leave & holidays.

Legal & financial assistance: legal assistance, 401K plan, performance bonus, college fund, student loan refinancing.

Base salary range: $90,000 to $140,000 per annum.