Transportation Planner Specialist 2

Clinical Supplies PM

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We are seeking a self-motivated and detail-oriented Transportation Planner Specialist II to support transportation planning, shipment execution, and logistics coordination for clinical supply and pharmaceutical product movement. This role is responsible for tracking and tracing shipments, monitoring carrier updates, managing transportation exceptions, supporting routing strategies, and ensuring accurate and timely data entry across transportation and enterprise systems.

The ideal candidate will be comfortable working independently, driving tasks to completion in ambiguous situations, and collaborating across multiple functions to support business objectives. This position requires strong communication, project management, analytical thinking, and problem-solving skills, along with experience using ERP, TMS, and Microsoft Office tools.

• Track and trace shipments across assigned transportation lanes to ensure timely delivery and adherence to routing plans.
• Monitor carrier portals, emails, and EDI updates for shipment status, exceptions, and service-related issues.
• Proactively update shipment milestones in TMS and ERP systems to maintain accurate and timely transportation data.
• Support and/or execute booking arrangements according to routing guides for Distribution Centers and ad-hoc business requestors.
• Expedite urgent or aging orders to support on-time performance.

• Identify transportation exceptions such as missed pickups, delays, damages, service failures, or capacity constraints.
• Initiate corrective actions and follow established escalation pathways to resolve transportation issues.
• Document escalations, root causes, and resolutions in the appropriate case or ticketing system.
• Perform root cause analysis on service failures using data review and process mapping.
• Identify systemic drivers of transportation issues and propose corrective actions to improve performance.

• Review import customs documentation and prepare clearance instructions for brokers supporting shipments into Canada.
• Ensure transportation-related documentation is accurate, timely, and aligned with business and compliance expectations.
• Support shipment execution while working closely with Trade Compliance, Logistics, and external partners.

• Collaborate with Clinical Supply Planning, Master Planning, Country Clinical Operations, Logistics, Trade Compliance, and external partners to support transportation activities.
• Provide courteous and timely responses to internal and external inquiries through email, phone, and chat.
• Communicate shipment updates, risks, and resolution plans to appropriate stakeholders.
• Work across functions to support business objectives and ensure alignment with supply chain needs.

• Support the development and maintenance of routing strategies and lead-time management.
• Serve as a functional area subject matter expert for transportation-related initiatives and projects.
• Support quarterly business reviews with carriers and business units.
• Drive tasks to completion, including work that requires autonomy, judgment, and the ability to navigate ambiguity.

You will have a strong foundation in clinical supplies and logistics, with the experience to work independently and guide others.

• Bachelor's degree preferred; candidates with relevant experience may also be considered.
• Minimum of 3+ years of related experience with a degree.
• Candidates without a degree should have 6+ years of relevant experience.
• Strong communication and project management skills.
• Ability to collaborate effectively across functions and teams.
• Strong analytical thinking and…