Senior Property Manager; SPM

summary

the senior property manager (the “spm”) is responsible for the overall performance of multiple residential, commercial, and/or industrial real estate properties for owners by managing the day-to-day operations of all on-site staff, outside vendors and residents/tenants. To maintain, preserve or improve the owner’s assets via expense control, revenue optimization and capital projects. The spm must create, manage and maintain a motivated team of employees and establish, adhere to and enforce all policies and procedures as set forth by the management company and/or owner.

• bachelor’s degree preferred.
• minimum 5 years conventional/market rate property management on-site experience, preferably starting as a leasing or marketing specialist with promotions to management positions, managing a minimum of 300 apartments and preferably managing a multi-site portfolio consisting of at least 500 apartments.
• management experience must have been with a professional property management company respected as such in the industry and include the management of staff consisting of assistant managers, leasing and marketing specialists, and maintenance personnel.
• a professional designation of certified property manager (cpm), certified apartment manager (cam), registered apartment manager (ram), accredited residential manager (arm) or similar industry designation is desirable.
• mandatory fair housing certificate and awareness of fair housing laws.
• awareness of national, state and local laws especially regarding landlord–tenant law.
• real estate license preferred, although experience selling residential properties is not required.
• oral communication. Speaks clearly and persuasively in positive or negative situations; listens and clarifies; responds well to questions; participates in meetings; ability to present information and respond to questions from groups including customers, employees, vendors, governmental authorities, general public, investors and owners.
• written communication. Writes clearly and informatively; edits for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; ability to write routine reports and correspondence.
• language skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• computer literate with proficiency in systems and software including but not limited to microsoft word, excel, outlook, publisher, property management software, website, internet listing services and revenue management software.
• proficient in mathematics including computation of rate, ratio, percent, create and interpret graphs.

• a dynamic leader with strong supervisory skills/personnel management.
• interpersonal skills & teamwork: solves conflict, maintains confidentiality, listens to others, builds positive team spirit, and supports everyone’s efforts to succeed.
• high energy, self-motivated and independent thinker.
• leadership: inspires and motivates, accepts feedback, provides recognition.
• project coordination and timely completion within budget.
• problem solving, analytical thinking, and collaborative teamwork.
• calm crisis management and conflict resolution.
• ability to follow and enforce policies and procedures; ability to travel periodically.

• must pass a credit report, a criminal background check, and a drug test.
• organized with attention to detail.
• dependability and punctuality; able to meet commitments and work extended hours when necessary.
• delegation, customer service, change management, managing people, and quality management.
• business acumen, cost consciousness, ethics, organizational support, strategic thinking, planning/organizing, professionalism, safety and security, adaptability, initiative and attendance/punctuality.

• the spm performs the following functions personally or through subordinate staff and vendors.
• product management
• ensure maximum occupancy; responsible for the performance of all lease-up properties and stabilization thereafter.
• inspect property daily to ensure curb appeal meets…