Supervisor, Patient Access HUB

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

A successful candidate will provide leadership and operational oversight for a team supporting patient access services. This individual will drive performance, ensure compliance, and foster a high-quality, patient-centric experience while meeting client expectations and program goals.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

Competitive pay that recognizes your experience, expertise, and impact

Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave

Company-paid holidays so you can rest, recharge, and focus on what matters most Recognition programs, contests, and awards that celebrate your contributions

Continuous growth opportunities through learning, leadership development, and career advancement supportA collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

Best Place to Work in Bio Pharma — 2022, 2023, 2025

Certified Great Place to Work — 2021, 2023, 2025, 2026

Learn more:  will you be doing?

Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons Establish clear performance expectations aligned with client KPIs and program goals

Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services

Drive accountability through performance evaluations, feedback, and development planning

Oversee staffing, workload distribution, and service continuity in a virtual environment

Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence

Analyze performance metrics and identify opportunities for operational improvement

Collaborate cross-functionally to enhance program performance and patient experience

Support hiring, onboarding, and training of new team members

Serve as operational support during high-volume periods as needed

What do you need for this position?

Bachelor’s Degree or equivalent work experience required

Active RN license required

Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment

Strong understanding of call center operations and virtual team management

Proficiency with Microsoft Office and call center technologies

Demonstrated leadership, coaching, and team development skills

Excellent communication, interpersonal, and patient advocacy skills

The base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values:
We empower…