Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Lansdale, PA

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Drive Growth. Deliver Value. Build Your Career.

Are you a natural relationship-builder with a passion for helping people and the drive to close the deal? We’re looking for a Customer Retention & Sales Specialist who thrives in a fast-paced, performance-focused environment and enjoys turning meaningful conversations into real solutions for clients.

This is not just a service role—it’s a sales-forward position where strong relationship-building, consultative conversations, and a competitive spirit translate directly into career growth and earning potential.

• Engage & Build Trust: Connect with customers to understand their needs, earn their confidence, and deliver an exceptional experience.
• Drive Sales Conversations: Identify coverage gaps, recommend insurance solutions (Auto, Life, Home, Renters, etc.), and confidently guide clients through quotes and applications.
• Follow Up & Close Business: Work warm leads, initiate outbound follow-up, and convert opportunities into policies that protect what matters most.
• Support the Client Journey: Assist with service needs including billing questions, policy changes, , and claims follow-up—while staying alert to additional sales opportunities.
• Stay Organized & Accurate: Maintain detailed client records, track outreach, and ensure all interactions are properly documented.

• A sales-minded attitude with the motivation to meet and exceed performance goals
• Strong communication, persuasion, and relationship-building skills
• A proactive, customer-first mindset and the ability to simplify complex coverage
• Experience in sales, insurance, or customer service preferred (but not required)
• Willingness to obtain insurance licensing full support provided

• Competitive base pay + uncapped performance bonuses
• Paid training and full licensing assistance
• A high-energy, collaborative team environment that celebrates wins
• Continuous mentorship, coaching, and opportunities to advance

Ready to Sell With Purpose?

If you're motivated, personable, and ready to build a career where your drive determines your success, apply today. Start your path toward a rewarding role that values your initiative, elevates your skills, and empowers you to make a meaningful impact.

Compensation: $50,000.00 - $70,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.