SU, Warranty, Connection Specialist

About This Role

We are seeking a highly organized and detail-oriented SU, Warranty, Connection Specialist to support warranty operations, startup scheduling, and service coordination activities. This role is responsible for managing warranty claims, coordinating startup and service jobs, communicating with technicians and customers, and ensuring all processes are completed accurately and within established timelines. The ideal candidate is a self-starter with strong communication skills, excellent customer service abilities, and experience working in fast‑paced service environments.

• Setup warranty jobs and validate warranty status
• Review open warranty jobs daily
• Complete documents for warranty claiming
• Complete claiming process within 10 days of warranty completion
• Order parts for warranty jobs
• Own warranty call with the warranty admin team and Area Manager/Branch Manager
• Communicate with technicians regarding information needed for warranty
• Complete SU bookings, and work with SC for scheduling requirements
• Confirm site location with DSO/contractor
• Provide tech with information needed for startup
• Book Abound jobs to coincide with new SU jobs
• Work with Command Center to confirm IPs are updated for the tech to complete the process
• Collaborate with the Service Coordinator on scheduling warranty, startup, and Abound jobs
• Process COI request assigned by BOS
• Update customer safety portal requirements (branch specific)
• Days ready to claim (measured by last labor date)
• Connected chillers
• DMB Startup days to completion / Work complete (measured by last labor date & closed WO)
• KPI metrics measured against key capabilities, expertise and skills required

• High School Diploma or GED
• 3+ years of customer service, service operations experience, or warranty administration
• 1+ year of working knowledge of Salesforce or SAP

• 2+ years of HVAC service industry experience
• Bachelor’s degree in Business Management or a related field
• Excellent negotiation, communication, and interpersonal skills
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a fast‑paced environment
• Experience using Service Bench
• EHS awareness
• Excellent customer relation skills
• A self‑starter with a sense of time management

Annual salary between $64,500.00 and $.

Eligible for short‑term cash incentives, subject to plan requirements.

• Health Care Benefits:
  Medical, Dental, Vision;
  Wellness incentives
• Retirement Benefits
• Time off and Leave:
  Paid vacation days (up to 15 days); paid sick days (up to 5 days); paid personal leave (up to 5 days); paid holidays (up to 13 days); birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability:
  Short‑term and long‑term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax‑advantaged accounts:
  Health Savings Account;
  Health Care Spending Account;
  Dependent Care Spending Account
• Tuition Assistance

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section
503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at C We will make every effort to meet your needs in accordance with applicable laws.