Account Manager

Job Location

Location:

Twin Springs Road Suite 110, Baltimore, MD, 21227, USA

• Prospect, build, and maintain customer relationships to achieve or exceed sales objectives.
• Act as a technical sales consultant to customers in the West Baltimore, MD territory.
• Drive territory sales and margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction through the MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunities.
• Conduct sales planning and needs assessment to inform account targeting, including expansion within existing installed base and renewal efforts.
• Assist with customer concern resolution in collaboration with Operations.
• Partner with the branch business development sales team to identify new business opportunities.
• Communicate competitive feedback and market dynamics internally to refine solution sets and messaging.
• Use Otis sales tools to track opportunities, manage the pipeline, and forecast sales results.
• Maintain accurate forecasting within the CRM pipeline.

• 2‑4 years of outside sales experience, or relevant experience in property management or HVAC sales.
• Ability to thrive in a highly team‑oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Customer‑centric focus with a strong desire to achieve customer satisfaction.
• Self‑motivated with the ability to manage multiple simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft‑based software.
• Strong leadership, goal‑oriented mindset, and excellent time management and organizational skills.
• Bachelor’s degree or equivalent work experience required.

• 401(k) plan with generous company match and automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage for employees and eligible dependents.
• Three weeks of paid vacation plus paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits including options for legal, pet, home, and auto insurance.
• Generous birth, adoption, and parental leave benefits and adoption assistance.
• Tuition reimbursement program for educational goals.
• Spot performance bonuses and recognition for service anniversaries.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or disability, please contact us at