Part-time BDC - Service Appointment Specialist

Phillips Chevroletof Lansingis currently looking for Part-time BDC
- Service Appointment Specialist. We are seeking customer oriented and personable individuals to fulfill our busy service department needs. We are seeking individuals with flexible schedules and previous customer service experience (Automotive Industry Experience is a Plus).

This position requires 2-3 days per week from 7:30am-4pm.

Phillips Chevrolet of Lansing prides itself on its success, growth, and opportunity. With over 50 years in business, 350 employees, and 3 locations, we continue to thrive in the automotive industry. Our job culture is unlike any other that keeps evolving to advance in the car business. We put our customers 1st which has led us to be the #1 Chevy Dealer in Illinois.

Our award-winning staff is a key to our success. We provide you with the training to gain the skills for you to develop a career path that lasts.

• 401K Plan
• Growth opportunities
• Ongoing training and advancement
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.
• Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
• Ensure that service consultants receive messages promptly to return customer calls immediately.
• Make service appointments and assist customers over the phone with determining their service needs.
• Route appointment information to the appropriate service consultant
• Place outgoing appointment reminder calls to customers
• Place outgoing follow-up calls to customers recently having service completed on vehicle

• Able to work a part-time flexible schedule and alternating Saturdays
• Valid driver's license and clean driving record
• Willing to submit to a pre-employment background check and drug screen
• Strong customer service background
• Excellent verbal and written communication skills
• Punctual, reliable and eager to improve

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.