CSI Coordinator

The Ed Napleton Automotive Group is looking for our next CSI Coordinator. This is an exciting opportunity in a growing, fast-paced industry.

Located at River Oaks KIA
, the CSI Coordinator is responsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top-tier results and service experiences.

• Potential pay of $17.00+ per hour (Based on Experience)
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• For additional benefit information please go to Naple
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Growth opportunity and career path to Service Advisor, Service Manager, Regional Fixed Operations

• Download and create reports from manufacturer surveys
• Reviews Survey feedback with Manager
• Follow up with guest on incomplete surveys to build survey response
• Follow up with guest in partnership with Service Manager to address and resolve any concerns
• Answer phone calls forthe Service Department
• Assist with scheduling appointments in the Service Department

• High school diploma or equivalent
• 2+ years of Automotive Dealership experience
• CDK experience preferred
• Excellent oral communication skills.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws