Front Office​/Administrative Associate

Job Description

Salary:

Shape Change With Us
At Kelley Cawthorne, we dont just advocate - we shape change. As the leading Midwestern lobbying firm, we help clients navigate complex policy landscapes with innovative strategies, deep relationships, and a business-minded approach to public affairs. Were proud to be recognized for our integrity, client focus, and collaborative team culture.

Were looking for aFront Office/Administrative Associate who will serve as the first point of contact for clients, guests, and stakeholders. This in-person position is essential to creating a welcoming, polished, and efficient office environment. The ideal candidate takes pride in front desk responsibilities, communicates clearly and professionally, and loves being part of a collaborative, fast-moving team.

You'll be at the heart of our daily operations, greeting visitors, supporting staff, coordinating logistics, and keeping the front office running with a high level of excellence. This is the perfect role for someone who finds fulfillment in helping others, staying organized, and contributing to a positive office atmosphere.

• Serve as the professional, friendly first point of contact for all visitors and callers.
• Open and close the office daily following established procedures.
• Manage the reception area to ensure it is tidy, organized, and welcoming.
• Answer and direct incoming calls; monitor and route general company email.
• Support meeting logistics including scheduling, room setup, refreshments, materials, and cleanup.
• Coordinate appointments and calendar entries for staff.
• Assist with onboarding/offboarding tasks, including technology setup with our managed service provider.
• Order and maintain office supplies.
• Distribute mail and coordinate incoming/outgoing deliveries.
• Provide administrative support such as printing, scanning, filing, and maintaining contact lists.
• Support internal and external events, including setup, cleanup, and refreshments.
• Assist the COO with general office operations and projects.

A team-oriented professional who:

• Enjoys front desk work and takes pride in creating a warm, polished environment.
• Has excellent interpersonal, verbal, and written communication skills.
• Is highly organized and able to balance multiple tasks with ease.
• Collaborates well with others, supports colleagues, and contributes to a positive team culture.
• Is proactive, resourceful, and comfortable taking initiative.
• Is dependable, professional, and committed to representing the firms values.
• Has strong proficiency with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint).
• Is comfortable using new office tools, systems, and helping to troubleshoot basic technology needs.

• High school diploma required;
  Associate degree preferred.
• Two or more years of experience in a front desk, receptionist, or administrative support role.
• Experience working in a fast-paced office setting.
• Interest in political or legislative processes is a plus (not required).
• Ability to work onsite - this is anin-person front desk role and requires presence at the front desk throughout the day.

• Occasional travel by car will be required for meetings and events.
• Ability to lift up to 25 lbs. for event setup and office support.
• Prolonged periods of sitting or standing at a desk and working on a computer.
• Manual dexterity to operate standard office equipment.
• Must be able to hear and speak clearly to conduct business over phone, video, and in person.

• Impactful Work:
  
  Help shape public policy and support meaningful advocacy.
• Collaborative Culture:
  
  Join a team that values respect, open communication, and shared success.
• Professional Growth:
  
  Work alongside respected leaders in the lobbying and association management profession.
• Regional Reach:
  
  Be part of a multistate team serving Michigan, Ohio, and beyond.
• Excellent Benefits:
  Generous health benefits and culture that supports employees.

Ready to shape change with us?
Apply today!