Document Specialist Job Lansing area,Michigan USA,Administrative/Clerical

SUMMARY

This position is responsible for indexing all incoming documents to core business units of the company. Documents are received via paper, fax, and email. The incumbent must determine which department a document belongs to, apply proper criteria to electronically route the document into an electronic database, and initiate workflow of these documents to appropriate core business units in an accurate and timely manner.

Primary contacts include other departmental personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Opens, sorts, prepares, bundles, scans, and validates/verifies physical and electronic mail for all departments daily.

Determine appropriate criteria to accurately index an electronic image to initiate workflow to the proper department.

Performs data entry updates to tracking log for all returned claims issued checks.

Performs computer inquiries through multiple systems for other departments and verifies member coverage.

Processes incoming faxes and identifies, sorts, bundles, scans, and validates/verifies fax messages whether physical or electronic.

Works on special projects as assigned by leadership.

Maintains scanning equipment in appropriate working order according to documented guidelines.

Maintains records according to the corporate retention guidelines.

Maintains a basic understanding of other department processes and systems to enable accurate interpretation of documents.

EDUCATION AND EXPERIENCE

Relevant combination of education and experience may be considered in lieu of degree.

High school diploma, G.E.D.

Minimum six months general office experience required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED

Ability to file alphabetically and numerically and organize by document type.

Ability to be well organized and maintain an organized work environment.

Ability to identify documents.

Basic knowledge of computers.

Ability to enter alpha/numeric data accurately & timely.

Ability to verify numbers accurately.

Ability to lift or move objects weighing up to 35 lbs repeatedly.

Ability to maintain confidentiality and document security.

Ability to multi task.

Ability to follow established procedures.

Ability to manage time.

Ability to use a ten-key pad.

Ability to work with others.

ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED

Associates degree
Minimum six months general office experience in an insurance environment

ADDITIONAL INFORMATION

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.

WORKING CONDITIONS

Work is performed in an office setting with no unusual hazards. Work typically involves sitting at a desk for extended periods of time with extensive document handling, both physical and electronically. May be required to move or lift objects weighing up to 35 lbs.

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