Community Liaison & Member Engagement Specialist

General

The Community Liaison is the “front door” to the community and the first point of contact to the South Haven Area Chamber of Commerce. They are integral in maintaining the positive and upbeat image of the organization in keeping with established branding and messaging. Responsible for the day-to-day operation of the Chamber of Commerce, they are the backbone to the organization ensuring that its smooth operation supports a mission “to build a vibrant and prosperous community, and have fun doing it!”

The Community Liaison is familiar with all aspects of the business community and recognizes that their knowledge, demeanor and professionalism may be the basis upon which a customer makes a decision to do business in South Haven.

• Answering phones calls, inquires and requests for information.
• Preparing relocation, tourist information, and membership packets;
• Coordinating the Chamber’s volunteer program through membership, schools, or as determined;
• Providing support to the Ambassador program, including coordination of Ribbon-Cutting events, and all promotions relating to such;
• Coordinating with sales representatives and Chamber vendors;
• Preparing Chamber mailings and assisting members with bulk mailings;
• Registering attendees for Chamber programs;
• Providing general office support and support to the executive director;
• Updating and maintaining operating policies and procedures;
• Ensuring that a sufficient number of supplies are on hand at all times;
• Performing routine cleaning and maintaining the cleanliness of the Chamber office environment;
• Changing the slides for the exterior digital sign as needed;
• Attending and participating in South Haven Area Chamber of Commerce events, assisting with setup, registration, coordination, and representing the Chamber in a professional and welcoming manner;
• Other tasks and responsibilities as assigned.

• Maintaining all databases;
• Understanding all benefits associated with membership, and maintaining an adequate supply of new member kits;
• Promoting the Chamber to members and maintaining an adequate supply of membership materials in-house on display;
• Scheduling new member and membership retention visits for the executive director;
• Administering all new memberships;
• Reconciling dues and administering membership drops;
• Working with members to maximize the benefits associated with membership and in receiving the best return on their investment;
• Distributing referrals and leads to membership; and
• Other tasks and responsibilities as assigned.

• Billing, posting, and collecting all Chamber revenue and administering the accounts receivable function of the Chamber;
• Reconciling and preparing all bank deposits including office revenues, and the Pay Pal account; and
• Other tasks and responsibilities as assigned.

The Community Liaison has a superior proficiency in computer software applications, including all Microsoft products, experience with database management and web-site administration. Working at a high level of administrative support, the Community Liaison possesses excellent communication and customer service skills, and has a proven ability to multitask. They are flexible, innovative, task-oriented, and take initiative, recognizing that the work environment is dynamic, fluid and ever-changing.

• Type 45
  
  WPM minimum;
• Have excellent telephone and interpersonal skills;
• Demonstrate a proven ability with Word, Excel, Canva and PowerPoint – certification preferred;
• Possess an associates degree, two years of experience in a high-level administrative support position, a current Michigan Drivers License and own a vehicle to run errands in the South Haven area;
• Have an excellent knowledge of the greater South Haven area and region; and
• Be available for some weekend and evening work.

This is a non-exempt 30 hour per

South Haven Area Chamber of Commerce
606 Phillips Street
South Haven, MI 49090
Phone:
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