Receptionist, Administrative​/Clerical

Description

Warner Norcross + Judd is seeking a Receptionist to join our legal support team in Lansing. This role presents a professional, client-centered view of the firm to clients, guests and firm members. As the first point of contact when you enter our space, our receptionist plays a critical role in creating a warm and positive impression for firm members and guests.

This position also performs administrative tasks to support the operation of the office.

• Greet and welcome firm members and guests in a welcoming and professional manner.
• Notify firm members of client/guest arrivals.
• Answer and direct incoming phone calls.
• Manage the reception and conference room spaces, ensuring cleanliness and organization.
• Coordinate conference room reservations.
• Handle incoming and outgoing mail and packages.
• Assist with event preparation and cleanup as needed.
• Assist with other administrative tasks including but not limited to ordering lunches, filing, copying/scanning, and sorting mail.
• Assist with bringing files to court or shipping centers as needed.

The Receptionist role embodies Warner’s foundational values by demonstrating teamwork through collaborating effectively with firm members while fostering a welcoming and supportive environment. Respect through courteous and professional interactions with clients, guests, and firm members. Excellence in delivering high-quality service and exceeding expectations with professionalism and efficiency. Adaptability in managing changing priorities and handling challenges with a positive and solutions-oriented mindset.

Service by ensuring that every client, guest, and firm member feels valued through attentive, proactive, and client-focused support.

The above list is not intended to be all inclusive but provides a general framework for the position. Other related responsibilities will arise from time to time and be assigned to department members.

• Attention to Detail/Thoroughness
• Flexibility
• Interpersonal Skills
• Planning and Organization
• Time Management
• Multitasking
• Listening Skills
• Following Directions
• Punctuality

The physical demands of this position are representative of those that must be met by an employee in order to successfully perform the essential functions of the position. These include being both mobile and stationary throughout the workday, having the ability to transport 25 pounds and being able to operate a computer and other business equipment found in the office.

• High school diploma or equivalent
• Previous experience in a receptionist or customer service role preferred
• Excellent communication and interpersonal skills
• Ability to handle privileged and confidential information with discretion
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Comprehensive medical, dental, and vision insurance plans
• Firm-provided life insurance and disability coverage
• 401k with employer contribution or match depending on plan design
• Generous PTO and leave policies
• Firm holidays
• Remote work flexibility
• Wellness program
• Employee assistance program
• Professional development opportunities