Departmental Technician -E9 - Office of Child Support

Job Description

MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self‑sufficient. We are committed to ensuring a diverse workforce and a work environment in which all employees are treated with dignity, respect, and fairness.

• Perform technical assignments, monitor, initiate, and implement procedures necessary to conduct child support centralized functions relating to enforcement, system maintenance, and customer service.
• Find resolution on specific case or system‑related issues and handle projects involving centralized processes.
• Gather data and perform statistical compilations as required.
• Serve as the first level of contact for DHHS staff, OCS Child Support Specialists, Prosecuting Attorney staff, Friend of the Court staff, and child support case members; provide technical assistance in resolving centralized enforcement or customer service‑related issues.
• Perform liaison activities with FOC staff, OCS staff and other partners and stakeholders to assist with customer service, system maintenance or enforcement issues.

• Education: Completion of a high school diploma.
• Experience (Departmental Technician
  7): One year of experience performing administrative support activities equivalent to the 7‑level in state service, or completion of two years of college (60 semester or 90 term credits) may be substituted.
• Experience (Departmental Technician
  8): One year of experience performing administrative support activities equivalent to the 8‑level in state service, or possession of a bachelor’s degree may be substituted.
• Experience (Departmental Technician E9): One year of experience as a supervisor of administrative support activities equivalent to the 9‑level in state service, or one year of experience performing administrative support activities equivalent to the 9‑level in state service, or two years of experience as a technician or paraprofessional with one year at the intermediate level in state service. Possession of a bachelor’s degree and one year of job‑related experience may be substituted.

• Remote or hybrid work may be considered; the position is located at the Romney Building, 111 S. Capitol Ave., 12th Floor Lansing, MI, with occasional travel required.
• Selected candidates must complete a background investigation and a criminal records check.
• Use of artificial intelligence software is prohibited in all areas of the selection process.

Reasonable accommodations to participate in the application or selection processes may be requested by contacting the ADA coordinator for the agency that posted this position vacancy.

MDHHS is committed to a diverse workforce and treats all employees with dignity, respect, and fairness.