Senior Imaging & Mailing Technician

Michigan Farm Bureau is seeking a Senior Imaging & Mailing Technician to support accurate, timely communications for members, policyholders, and internal stakeholders. In this role, you will operate and maintain high-volume imaging, printing, inserting, and mailing equipment, ensuring all materials meet strict quality, confidentiality, and postal standards. Responsibilities include preparing and processing outgoing mail, scanning and indexing documents, monitoring production schedules, and troubleshooting equipment issues.

You will collaborate closely with internal teams, track production metrics and postage usage, and help implement process improvements. This position offers the opportunity to contribute to Michigan's agricultural community in a mission-driven, member-focused environment with strong benefits, professional development, and a collaborative culture that values integrity, service, and work-life balance.

Responsibilities

• Operate and maintain high-volume imaging, printing, and mailing equipment to support member communications and insurance documents
• Prepare, process, and sort mailings, including addressing, inserting, metering, and bundling according to postal regulations
• Monitor production schedules to meet strict deadlines and service-level expectations for internal departments and members
• Perform basic equipment troubleshooting, routine maintenance, and quality checks to ensure accuracy and print/mail integrity
• Coordinate with internal teams to prioritize jobs, clarify requirements, and ensure accurate delivery of materials
• Maintain detailed production, volume, and postage records for reporting, cost tracking, and compliance
• Ensure data confidentiality and secure handling of member and financial information
• Identify process improvements to increase efficiency, reduce waste, and support sustainability goals
• Assist with imaging of records, scanning, indexing, and archival of documents in digital repositories
• Support training and mentoring of junior technicians on procedures, safety, and quality standards

Required Skills

• High-volume print and mail production
• Operating imaging/scanning equipment
• Postal regulations and bulk mail processing
• Mailroom and fulfillment operations
• Equipment troubleshooting and basic maintenance
• Data entry and production tracking
• Quality control and document verification
• Use of mail/postage and inserting software
• Record imaging, scanning, and indexing
• Time management in deadline-driven environments