Program Assistant

Disability Rights Michigan (DRM) has an immediate full-time (37.5 hours per week) Program Assistant position in the Lansing office. This position is required to be in the office Monday-Friday. The Program Assistant provides administrative support to the various teams within DRM.

Duties included are not limited to:

• Assists teams by giving and requesting information to clients, service providers and others as directed by team members.
• Opening, setting up and maintaining case files, and database.
• Requesting records and sending out required agreements to clients.
• Drafting and typing routine correspondence.
• Proficient in Microsoft Outlook, Word, Excel, One Drive, Teams, and SharePoint.

This position offers an engaging work environment where organizational skills and professional communication are valued. The successful candidate will play a vital role in supporting our team’s success through efficient administrative operations.

Three years of progressively responsible administrative support, human services, and disability rights experience; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Associates degree preferred. Two to four years of related secretarial experience.

DRM is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, religion, sexual orientation, political belief, creed, national origin, heights, weight, genetics, marital status, veteran status, disability or any other reason prohibited by law.

• Duties include, but are not limited to: opening, setting up and maintaining case files, logs; preparing and sending out releases and retainer agreements; requesting records; organizing case files that have been prepared for closure by putting them in proper ordering of required documentation and completing the closed file audit checklist for manager’s review.
• Drafting and typing routine correspondence, case and project notes and memorandum from verbal or written instruction; processing mail; and maintaining/organizing closed service requests.
• Handles incoming telephone calls; provides information in accordance with agency policy, takes accurate messages.
• Gathers information, maintains intake database, maintains data for permanent storage, corrects record entries, and pursues data that is missing or otherwise unavailable.
• Attend staff meetings and maintain meeting minutes.
• Assists team by giving and requesting information to clients, service providers, and others as directed by team members.
• I&R closing reports for managers review and mailing of survey cards.
• Assists and participates in development and updating of priorities and work plans.
• Performs research, compiles, maintains, analyzes, and reports on specific data related to team projects.
• Collects and reviews staff time sheets, leave slips, and travel vouchers for accuracy.
• Completes administrative requirements and necessary documentation required by the agency.
• Attends team area and agency staff meetings, training, and in-service programs in office, virtually or off-site as required.
• Provides Information and Referral phone support and coverage as needed.
• Performs other related duties as assigned.

• Three years of progressively responsible administrative support, human services, and disability rights experience; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Associates degree preferred.
• Two to four years of related secretarial experience.
• Must have strong work ethic and experience in human service area.
• Demonstrated effective communication and problem-solving skills, including the ability to listen and respond in a diplomatic manner.
• Skills to effectively…