Receptionist, Administrative​/Clerical

Description

Foster, Swift, Collins & Smith P.C. is seeking a professional and service-oriented Receptionist to join our Lansing office. This full-time position is ideal for an organized, dependable individual who enjoys interacting with clients and visitors while providing administrative support in a fast-paced professional environment.

The Receptionist serves as the first point of contact for clients, guests, attorneys, and staff. The successful candidate will play a key role in creating a positive client experience through exceptional customer service, effective communication, and administrative support that helps ensure the smooth operation of the office.

Previous receptionist, administrative, clerical, or customer service experience is preferred. Experience in a professional office or law firm environment is a plus.

• Greet clients, visitors, vendors, and guests in a welcoming and professional manner
• Direct visitors to the appropriate attorney or staff member
• Answer general questions and provide assistance to clients and guests
• Distribute parking validations or parking lot tokens to visitors
• Maintain a professional reception area and positive first impression of the firm

• Operate the firm's multi-line phone system during regular business hours
• Professionally answer, screen, and direct incoming telephone calls
• Evaluate and appropriately route calls to attorneys, departments, and staff members
• Communicate courteously and effectively with clients, vendors, and colleagues

• Record PTO time for staff employees using Microsoft Excel
• Enter new client information into the firm's contact management database
• Enter postage costs into the firm's accounting system
• Assist legal assistants and administrative staff with clerical and administrative projects
• Perform general office support duties and other responsibilities as assigned

• Work collaboratively with attorneys, legal assistants, and administrative staff to support day-to-day office operations
• Demonstrate professionalism, reliability, and a strong customer-service mindset
• Contribute to a positive, team-oriented workplace culture
• Maintain confidentiality and appropriately handle sensitive information

• Affordable medical, dental, and vision insurance
• Company-paid life insurance
• Short-term and long-term disability coverage
• 401(k) retirement plan
• Voluntary benefit options to support your individual needs

• Join one of Michigan's most respected law firms with more than 100 years of legal excellence
• Work alongside experienced attorneys and professional staff in a collaborative environment
• Build valuable administrative and customer service skills within a premier legal organization
• Support clients and colleagues from offices located throughout Michigan

Foster Swift is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other status protected by applicable laws.

• High school diploma or GED required

• Previous receptionist, administrative, clerical, or customer service experience preferred
• Experience working in a professional office environment preferred
• Prior law firm experience is a plus

• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Professional telephone etiquette
• Basic proficiency with Microsoft Office, including Outlook, Word, and Excel
• Ability to learn firm-specific software, phone systems, and administrative processes
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks while maintaining professionalism and accuracy
• Dependable, trustworthy, and committed to providing exceptional client service
• Ability to work independently and as part of a team in a fast-paced professional environment
• Ability to perform the essential functions of the position with or without reasonable accommodation