Service Advisor
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-06-26
Listing for:
Rafih Auto Group
Full Time
position Listed on 2026-06-26
Job specializations:
-
Automotive
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
SERVICE ADVISORFull Time Audi Rochester Hills, Rochester Hills, MI, US
30+ days ago Requisition
Get your career in gear with Rafih Auto Group! If you have the drive to perform, technical knowledge to share, and a passion for luxury vehicles then we want you to come work with us! We are currently looking for a Service Advisor to join our growing team.
What We Offer- Competitive pay
- Health Insurance
- Paid Holidays & PTO
- Short Term Disability
- Life Insurance
- 401(k) Retirement Plan
- Vehicle Purchase Discounts
- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Providing customers with a luxury experience resulting in high survey ratings.
- Strong customer service skills and willingness to learn
- Experience in the automotive field (preferably in the service department)
- A strong understanding of automotive technology and the automotive industry
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.
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