Service Manager

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations, with sales exceeding $4.5 billion in tire and auto service.

Combining in‑depth automotive repair knowledge with exceptional people skills, you will manage customer relationships, act as a liaison between technicians and customers, lead, coach, train and supervise vehicle technicians, and help with parts, materials and equipment purchasing.

Pay Range: $22.66 – $33.99

Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by proactively managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns.
• Develop a comprehensive understanding of business operations in the automotive service environment and use it to improve efficiency and store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between store back and front operations.
• Provide valuable insights to front‑of‑shop staff to facilitate product and service sales, optimizing revenue generation.

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem‑solving skills related to customer complaints.
• Aptitude to manage inventory, scheduling and equipment maintenance.
• Capacity to lead and coach others.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and stay current in automotive repair issues.
• Valid automotive driver’s license at all times to test drive customers’ vehicles.

• 2‑year degree or equivalent.

• Medical, dental and vision – starting day 1 for all teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On‑demand pay (daily pay) program available.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.