Guest Services Manager

Position: Guest Services Manager

Location: Lansing, MI

Job : 292

# of Openings: 1

As a Guest Services Manager, you’ll play a critical role in driving membership and training growth within our facility. You’ll lead from the front by conducting one-on-one consultations (Sample Sessions), introducing guests to our premium training and membership programs, and ensuring a best-in-class guest experience that builds lasting relationships.

• Conduct one-on-one Sample Sessions with guests and convert them into memberships or training agreements
• Drive Gross Training Sales (GTS) through personal performance and team collaboration.
• Partner with location leadership to meet and exceed sales and service goals.
• Follow up promptly and professionally with all leads, inquiries, and appointments.
• Coach and support team members in improving their membership and service conversion skills.
• Participate in regular team meetings to review metrics, refine strategy, and celebrate wins.
• Track and report sales data including conversion rates, training agreements, and membership sales.

• High conversion rates from Sample Sessions to memberships and training packages.
• Consistent achievement of sales and service benchmarks.
• A growing base of satisfied members and long-term training clients.
• Strong collaboration with teammates and department managers.

• A confident communicator with strong one-on-one sales ability.
• Highly organized and disciplined in tracking and improving performance.
• Energetic, approachable, and comfortable leading from the front.
• Passionate about creating exceptional customer experiences.
• Motivated by goals, teamwork, and measurable success.
• Annual salary range: $ 6 0,000–$ 7 5,000 , based on experience and performance.
• Additional performance-based incentives.
• Health, dental, and vision benefits.
• Employee discounts on products, services, and training.
• Opportunities for career growth within a rapidly expanding organization.

Our compensation packages are aggressive and reward employees for performance, engagement, and initiative. Key parts of our package include: full-time employees are eligible for healthcare at 90 days, employer-sponsored 401k at 6 months, and we prefer to promote internally.

If you’re looking for a career that rewards initiative, professionalism, and performance—while being part of an exciting, growing company—apply today to become a Guest Services Manager with Midwest Shooting Center.