Enablement Analyst

Position: Enablement Analyst

Location: Remote (Grand Rapids, MI)

The Enablement Analyst supports field and operational teams by managing carrier portal access requests, carrier code inquiries, and related enablement activities. The role reports to the Credentialing & Market Enablement Manager and ensures brokers have timely access to the systems and portals required to conduct business efficiently.

• Execute administrative enablement activities that allow the field to access carriers and obtain quotes, including responding to portal access requests and carrier-related inquiries.
• Provide accurate information on carrier appointments, carrier codes, and carrier setup details used by the field and internal teams.
• Set up, update, and maintain carrier portal access for users in accordance with approved appointments and internal procedures.
• Handle other administrative enablement tasks that support broker and field readiness to transact with carriers.
• Receive, process, and track enablement requests, ensuring timely completion and escalation of exceptions to Credentialing Specialists as needed.

• Attention to Detail:
  Ability to execute administrative tasks promptly and accurately.
• Organizational
  
  Skills:
  
  Manage multiple enablement requests, prioritize effectively, and meet turnaround expectations.
• Communication
  
  Skills:
  
  Clear written and verbal communication for responding to internal requests and coordinating with specialists.
• Systems Proficiency:
  Proficiency working in carrier portals, insurance systems (e.g., Applied Epic), and request-tracking tools.
• Process Discipline:
  Follow defined enablement procedures and recognize when to escalate exceptions.

• Bachelor’s degree in Business, Finance, Insurance, or a related field, or equivalent experience in insurance operations or administrative support.
• 2+ years of experience in insurance operations, credentialing support, market enablement, or a related role.
• Experience working with carrier portals, access requests, or system reference data is preferred.
• Familiarity with carrier appointments concept is a plus.

• Competitive base salary with discretionary bonus eligibility.
• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts.
• 401(k) retirement plan.
• Flexible Paid Time Off and paid parental leave.
• Life and Disability insurance.

• We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

• We are committed to providing reasonable accommodations such as software, IT, office setups, flexible hours, or hybrid work arrangements when possible.