Logistics Solutions Representative II - ICS

Job Summary

Under routine supervision, the Logistics Solutions Representative II embodies the entrepreneurial spirit by aggressively marketing the J.B. Hunt brand. The incumbent develops and secures a carrier base to build capacity in order to provide solutions to customers. The position also solicits business from new and existing customers to build business volume. Work duties require developing and maintaining excellent customer relationships through daily engagement to maximize business potential.

The Logistics Solutions Representative II role is responsible for a larger scope and/or complex customer base.

• Provide customer solutions by developing and managing a network of third‑party carriers to execute customer orders (securing freight capacity, tracking & tracing loads).
• Book and appoint loads tendered from customers, trace loads as needed, and handle any other customer service related duties.
• Foster excellent customer relations by promptly responding to customer issues or requests.
• Solicit new sales by developing leads and cold calling potential customers, marketing & promoting J.B. Hunt's service solutions.
• Establish and maintain a book of business through daily customer and/or carrier engagement activities (calls, emails, etc.) that lead to business growth.
• Partner with internal teams to promote best‑in‑class service, ensure safety, and adhere to all operational SOPs/processes (carrier verifications, fraud prevention).
• Understand and contribute to individual and team‑level profit and productivity metrics.
• Remain current on supply chain information to gain understanding of market trends.
• Train, mentor, and onboard junior team members.

Minimum Qualifications:

• High School Diploma/GED with 1–2 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience.
• Ability to work across multiple shifts including nights and/or weekends if needed.
• Strong professional communication skills applied internally and externally.
• Proven experience in establishing and maintaining healthy working relationships.
• Experience in fostering strong customer relationships via delivery on commitments, open communication, and ongoing feedback/improvement.
• Ability to process information with high levels of accuracy.
• Accurately analyze situations and reach productive decisions based on informed judgment.
• Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook).
• Ability to manage multiple competing priorities.
• Ability to adapt to a dynamic work environment and shifting priorities and directives.
• Experience in holding people accountable and conducting difficult conversations.
• Ability to perform in a stressful and high‑pressure work environment.

Preferred Qualifications:

• Bachelors in Business Administration, Transportation/Logistics, Supply Chain, or related field.
• 2–3 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience.

Education Requirements:

• Bachelors:
  Business Administration/Management
• Bachelors:
  Logistics Management
• Bachelors:
  Supply Chain Management
• Bachelors:
  Transportation Logistics
• GED (Required)
• High School (Required)

Work Experience Requirements:

• Business Administration, Customer Service/Account Manager, Military, Transportation/Logistics.

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for an annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short‑term and long‑term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.