Care Specialist - MDT​/PST

Remote and live within the PST or MST Time Zone

Candidate Care Specialist will support the recruiting function by administering the post-offer employment process from job offer to ready-to-hire.

Ensuring that the Candidate Care Team provides world-class customer service and proficient TA operational support across the account by upholding CBRE’s RISE values every day. Manage daily operations of the TA Operations / Candidate Care Team, including the team inbox, candidate care tracker, and candidate care inquiry forms (i.e., tickets). Maintain a positive, collaborative relationship with stakeholders and resolve escalations as needed from candidates, onboarding team, hiring managers, and recruiters.

Identify gaps and opportunities in operational aspects of the TA Team; working with the TA Operations Manager to proactively streamline processes and create efficiencies wherever possible.

• Requisition creation for the account, along with managing communication between finance and site leaders during the process.
• Check the Candidate Care Tracker (CCT) daily to fill in missing information (i.e., hiring manager email; client employment history; and attached candidate flyers); make updates to candidate statuses; and clean‑up data (e.g., typos and duplicate entries) as needed.
• Check CCT for missing action items (i.e., pending acceptances and approvals) and send reminders, as needed.
• Check CCT for missing pre‑hire items and send reminders, as needed.
• Complete weekly BIS checks and update CCT.
• Reconcile internal offers and completed confirm hire.
• Manage the team inbox; responding to inquiries and resolving issues while maintaining a professional demeanor at all times; escalating or redirecting emails as needed.
• Manage the Candidate Care Inquiry Form (CCIF) dashboard and complete tickets in a timely manner (i.e., within 2 business days).
• Respond to inquiries received via other modes of communication on the account – including Microsoft Teams, Slack, and Chime (will be transitioned off).
• Inquiring, as needed, answers from the RC Team regarding candidates in progress.
• Perform regular audits of staffing roster and dashboard to proactively build reqs and inform hiring team.
• Ensuring the req tracker is updated.
• Performing various checks across platforms to ensure data supports various requests, to mitigate risks of erroneous requests (e.g., request to cancel a req, but req has an active offer; request to build a req, but the staffing numbers do not support).
• Plan proactively for operational tasks that may impact the team (e.g., setting autoreply for holidays; opening/cancelling/updating reqs for transitions or launches).
• Serve a subject matter expert for operational processes related to TA.
• Effectively inform and elevate issues, as needed, to the TA Operations Manager.
• Complete ad‑hoc projects, as requested by TA Operations Manager or TA Director.

• Must be currently authorized to work in the United Stated without the need for visa sponsorship, now or in the future.
• Bachelor’s degree or equivalent; experience in lieu of education may be considered.
• Minimum 3‑5 years of project management experience.
• Previous experience working in fast‑paced settings a plus.
• High attention to detail.
• Ability to grasp and retain new information and adapt to changing circumstances.
• Experience with data and analysis; familiarity with extracting data from large spreadsheets and analyzing information across various sources of information.
• Familiarity with Microsoft Office Suite, including Outlook and Excel; experience working in CRMs/Salesforce preferred.
• Ability to collaborate across teams and with various stakeholders.
• Effective communication skills – written and verbal.
• Curious and able to identify issues, gaps, and opportunities.
• Ability to organize and synthesize information from different sources and apply to future actions.
• Upholding utmost level of professionalism and RISE values at all times.
• Ability to handle sensitive information and use discretion, where necessary, to ensure confidential information is handled appropriately.

• Comprehensive medical,…