Title Customer Account Manager

Customer Account Manager

Location:

Macomb, MI, US, 48042

Business Unit:
Systems and Support

Function:
Business Management

TRIUMPH designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, TRIUMPH is committed to quality, service and meeting the specialized needs of each customer.

TRIUMPH participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact all while working with state‑of‑the‑art equipment on cutting‑edge projects. If you're ready to be challenged, inspired, and supported as you pursue your professional best, we hope you'll explore a future with TRIUMPH.

The Customer Account Manager at Triumph Geared Solutions – Macomb serves as the primary link between the customer and the Product Line Director to ensure communication of status and potential problem areas while advising on how to mitigate those concerns.

• Act as the primary point of contact for aerospace customers (OEMs, airlines, MROs, defense agencies).
• Build strong, long‑term customer relationships and maintain high satisfaction levels.
• Lead customer meetings, business reviews, and communication on program status.
• Prepare and submit quotations, pricing updates, and proposals.
• Manage negotiation of long‑term agreements (LTAs) and service‑level agreements (As).
• Address quality issues, non‑conformances, warranty claims, and technical concerns.
• Provide timely updates and closure of customer issues.
• Collect customer demand forecasts and translate them into internal planning forecasts
• Identify risks, opportunities, and changes in customer demand.
• Support annual revenue planning, budgeting, and sales targets.
• Work cross functionally with product line IPT to ensure customer and business requirements are filled.
• Maintain accurate CRM and ERP data for accounts, orders, and forecasts.
• Prepare reports on OTD, revenue, customer scorecards, and account performance.
• Provide executive‑level summaries for leadership.
• Create and maintain a Product Line Communication matrix
• Represent the “voice of the customer” internally.
• Work closely with supply chain, engineering, quality, finance, operations, and Product Line IPT
• Participate in internal meetings to align priorities and resolve constraints.
• Other duties as assigned.

• Bachelor’s degree required
• 5+ years progressive experience in Program Management
• 5+ years working in a customer‑facing role with understanding of ERP transactional process in a production environment
• Experience with preparing, submitting and pricing proposals as well as completing price packages submitted to customers
• Experience in aerospace manufacturing environment a plus.
• Background in estimating, costing and profit margins is highly preferable
• Knowledge of MRP/ERP systems
• Microsoft Office skills at an intermediate level

• Ability to remain seated for long periods of time while working on a computer or documentation, etc.
• Must have manual dexterity to operate computer keyboard and standard office equipment
• Must be capable of withstanding long periods of viewing data on a computer screen and/or paper format

• Flexible Time Off
• Company Paid Holidays
• Health Insurance starting on your first day
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, Accidental Death, and Dismemberment (AD&D)
• Paid Parental Leave Employee Assistance Program
• 401(k) Match (75% match…