Scheduler Call Center

Aristocrat is excited to introduce an outstanding opportunity for an ambitious and highly skilled Scheduling Coordinator. In this role, you will be an essential part of our team, ensuring that our customer support and compliance teams operate at peak efficiency. Your work will have a significant impact on our operational success, helping us to maintain our world-class standards. Join us in Lansing, MI, where your analytical skills and dedication will help develop the future of our workforce management!

This is a role where you will thrive if you are passionate about data-driven decision-making and optimizing workforce processes. As an Optimization Specialist WFM/Analyst, you will collaborate with various teams, applying your expertise to identify the most effective strategies for workforce planning and execution. This position offers the chance to work in a dynamic and fast-paced environment where your contributions will be highly valued and visible.

• Build, manage, and maintain rotas for Customer Support and Compliance teams across multiple locations and time zones.
• Ensure adequate staffing coverage for all shifts, including weekends and holidays.
• Coordinate with team leads and managers to accommodate leave requests, training schedules, and peak demand periods.
• Monitor and adjust schedules to optimize workforce efficiency and minimize overtime.
• Communicate rota changes promptly to all collaborators.
• Work closely with operations and HR teams to align scheduling with business needs.
• Maintain accurate records of attendance, shift swaps, and schedule adherence.
• Generate weekly and monthly reports on scheduling performance and critical metrics.
• Propose improvements for rota procedures and workforce planning tools.
• Ensure compliance with labor laws and internal policies.

• At least 2 years of experience coordinating rotas for Customer Support and/or Compliance teams.
• Experience in multi-location, multi-brand, and multi-time zone scheduling.
• Strong organizational and time-management skills.
• Experience with rota management tools and workforce scheduling software.
• Excellent communication and collaborator management skills.
• Capacity to thrive in a quick-moving, fast-developing workplace.
• Background in online industries (gaming, betting, fintech, insurance) (preferred).
• Familiarity with regulated markets and compliance requirements (preferred).
• Experience with B2B operations (preferred).
• Knowledge of brand new scheduling platforms (preferred).