Member Services & Chamber Operations Manager

Member Services & Chamber Operations Manager

Salary: $55,000 - $75,000 per year

Type:
Full Time

• Office & Tech Management:
  Act as the primary front-office contact. Manage digital and physical files, order supplies, and handle IT/copier vendors.
• Bookkeeping & Financials:
  Handle Accounts Receivable (AR) and Accounts Payable (AP) in Quick Books and Chamber Master. Process invoicing, bank deposits, and track overdue collections.
• Facility & Tenant Support:
  Manage room rentals, conference room setups, lease documents, and building maintenance.
• Events & Marketing:
  Help plan and execute chamber events, including member mixers, ribbon cuttings, networking hours, and major annual events. Assist with advertising sales and production of the Harbor Country Guide.
• Data collecting & Reporting:
  Develop methods to collect membership data, prepare monthly board reports.

• Experience:
  
  3–5+ years in office admin, operations, or bookkeeping. Chamber or nonprofit experience is preferred.
• Education:
  
  Bachelor’s degree in Business, Accounting, Communications, or Nonprofit Management preferred (or equivalent experience).
• Software
  
  Skills:
  
  Quick Books, Chamber Master (or similar CRM), Word Press, Microsoft 365 / Google Workspace.
• Soft Skills:
  
  Strong customer service, high attention to financial detail, and a welcoming presence.
• Flexibility:
  Ability to work from the main Three Oaks office, New Buffalo satellite office, and attend occasional morning, evening, or weekend events.

• Competitive Salary
• Flexible working environment
• Shared Bonus Pool