Data Exchange Analyst II

Position Summary

Are you a problem solver who enjoys diving into data requirements, is excited by difficult modeling challenges and possesses good interpersonal skills to effectively interface between technical and business teams? Is a culture where “We do the right thing,” “We believe people count,” “We courageously shape our future together” and “We go above and beyond for the people we serve” important to you?

If so, Guardian is seeking a Data Exchange Analyst II to provide triage and support to our internal and external partners. This role develops, reviews, and maintains workflows and procedures related to all EDI functions.

A self-starter who is fueled by collaboration, able to transform conceptual thinking into executable insights who thrives in partnering across the company with software developers and data engineers, and with external benefit administration companies.

• A history of identifying and resolving procedural gaps within complicated multi-step workflows
• Experience working with Benefit Administration platforms is a plus:
  Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity, etc.
• Strong ability to manipulate data files to create output in various formats: 834, CSV
• Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines.
• Experience working with API connections (HTTP, REST, Web API, etc.)
• Excellent communication skills, both oral and written
• Demonstrated analytical skills
• Ability to function in a team environment and build strong working relationships
• Experience working in insurance industry preferred
• College degree preferred

• Design and maintain robust and effective internal workflows.
• Provide day-to-day support to our front line of EDI Business Process Analysts.
• Assist other team members when necessary to meet established deadlines and customer expectations.
• Coordinate validation of requirements with third‑party administrators.
• Support third‑party administrators, external customers, and internal processing areas by troubleshooting data and processing issues.
• Coordinate and develop implementation strategy with third‑party administrators for different EDI/API connection types (Plan Level, EOI, Member Eligibility).
• Act as a liaison between the business community and IT.
• Supply third‑party administrators and/or plan holders plan and data specific requirements based upon Guardian’s internal systems and standards.
• Work with third‑party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standards.
• Respond to internal and external inquiries regarding connection(s).
• Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e‑mails from both internal and external customers.
• Handle complex calls requiring research and explanations.
• Attend relevant training, job sharing, mentoring and establishing personal networks.
• Report system related problems.
• Actively participate in team meetings.

$59,110.00 - $88,660.00

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill‑building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s Purpose – to inspire well‑being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at  . Benefits apply to full‑time eligible employees. Interns are not eligible for most Company benefits.

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian is committed to providing access, equal…