Accounts Receivable Specialist

Description

Wilson-McShane Corporation, a third-party administrator for Taft Hartley funds, is seeking a full-time Accounts Receivable Specialist in our Lansing, MI office.

The schedule is Monday-Friday, 8:00 AM to 5:00 PM with a compensation of $30.91 per hour.

Essential Duties and Responsibilities include the following:

• Research and resolve daily inbound calls received from participants and employers.
• Communicate with participants and employers via written emails and letters.
• Post employer contributions and participant self-payments for multi-million-dollar Funds.
• Problem solve and reconcile varying types of reports.
• Interpret and follow rules outlined in Plan Documents, COBRA language, and ERISA law.
• Other duties and projects as assigned.

The Accounts Receivable Specialist position is a non-exempt position and includes benefits such as the following:

• Health, and Dental Benefits
• Defined Contribution Annuity Pension Plan
• Voluntary Vision, Accident, Critical Illness and Pet Insurance
• Flexible Spending Account (FSA)
• 401(k) and Roth 401(k)
• Paid Holidays and Paid time off
• Dependent Care Reimbursement Account
• Burial Benefit and AD&D Benefits
• Employee Assistance Program, including access to confidential counseling (virtual and in-person)

To perform the job successfully, an individual should demonstrate the following competencies:

• Professionalism
  - Approaches others in a tactful manner;
  Reacts well under pressure;
  Accepts responsibilities for own actions;
  Follows through on commitments;
  Team Player.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Responds to requests for service and assistance.
• Quality
  - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality;
  Takes pride in one’s own work;
  Organized.
• Quantity
  - Meets productivity standards;
  Completes work in timely manner;
  Strives to increase productivity;
  Works quickly.
• Dependability
  - Follows instructions, responds to management direction;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or notifies appropriate person with an alternate plan.
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent.
• Adaptability
  - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events;
  Ability to prioritize duties.
• Communication
  - Speaks clearly;
  Listens and gets clarification;
  Responds well to questions; writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Able to read and interpret written information.

To perform the job successfully, an individual should have the following qualifications:

• Proficient in Microsoft Word and Excel.
• Previous Accounts Receivable experience is preferred.
• Experience with Taft-Hartley Funds preferred.
• Enjoy working with the public via phone and in person
• Ability to read and interpret Plan Documents and SPDs.