Bilingual Customer Service Representative; Part-Time

Overview

Lansing, MI

First National Bank of America is seeking bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of prior work experience. A successful candidate will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team with the ability to handle many different situations requiring strong customer service skills.

Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up with customers
• Create and maintain appropriate customer records

Work Environment:
Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential.

Requirements:
Bilingual in Spanish and English; strong communication and customer service skills; ability to thrive in a fast-paced call center and contribute as a team member.

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

First National Bank of America is an Equal Opportunity Employer.