Tier 1 tech support​/customer service agent

Stellar Broadband is Michigan’s leading local fiber internet provider, delivering high‑speed fiber connectivity, managed Wi‑Fi, voice services, TV, security solutions, and IT support to residential communities, property developers, and businesses across East Lansing, Lansing, and Grand Rapids.

Founded in 2001, Stellar Broadband has grown from its early roots as Spartan Net into a full turn‑key community technology partner—providing fiber internet, managed Wi‑Fi, security systems, and streaming solutions tailored to modern connected living. The company’s Michigan‑based team is known for its personal attention, rapid support, and commitment to elevating the resident and customer experience.

With a focus on delivering reliable, top‑tier connectivity and exceptional service, Stellar Broadband equips communities with the technology infrastructure needed to stay connected, productive, and secure.

This is a full-time, on‑site Tier 1 Tech Support/Customer Service Agent role located in Lansing, MI. The role involves assisting customers with their inquiries, troubleshooting technical issues, and providing outstanding customer service. Day‑to‑day tasks include responding to customer calls and emails, resolving technical or product‑related issues, documenting interactions in the company’s system, and escalating complex problems to higher support levels when necessary.

• Strong knowledge of Customer Service, Customer Support, and Customer Satisfaction processes
• Experience in delivering excellent Customer Service and enhancing Customer Experience
• Ability to communicate effectively and maintain professionalism in customer interactions
• Strong problem‑solving and troubleshooting skills
• Proficiency in using CRM systems and support tools
• Ability to work collaboratively with a team and manage time effectively
• High school diploma or equivalent; additional certifications in customer service or IT are a plus