Customer Service Representative​/Shipping Specialist in Lansing

Job Description

The Customer Service Representative/Shipping Specialist plays a key role in managing customer interactions, processing orders, and coordinating various shipping methods including standard ground, expedited, and international shipments. Reporting to the Operations Manager, this position supports multiple departments through efficient communication and problem resolution. The role occasionally requires travel to trade shows (2-3 times/year) and ensures smooth collaboration across teams to maintain inventory accuracy and timely delivery of products.

• Provide prompt and effective customer support
• Process orders accurately and efficiently
• Coordinate shipping logistics for ground, expedited, and international shipments
• Manage inventory and handle returns
• Perform accurate data entry and maintain documentation
• Resolve customer and shipping issues proactively
• Collaborate with multiple departments to support operational goals
• Assist with product assembly as needed
• 40% Customer Service/30% Shipping Management/15% Inventory Management/15% Assembly

• 1+ years of experience in customer service
• Associate degree in Business or related field
• Knowledge of customer service, shipping & receiving, and inventory management
• Familiarity with order management systems and data entry
• Strong communication and problem-solving skills
• Detail-oriented with excellent time management
• Excellent written communication abilities
• Moderate computer fluency