Dispatcher, Customer Service​/HelpDesk

Transdev in Lansing, Michigan is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

Pay Rate: $21.20/hr

Position subject to Collective Bargaining Agreement.

• Vacation: up to 14 days per year
• Paid Sick Leave: 6 hrs monthly full‑time employees / 4 hrs monthly part‑time employees; medical, dental & vision after 90 calendar days of employment for full‑time employees, life insurance, 401k retirement benefits, and company holidays.

• Oversee road service assigned carriers by tracking trip performance measures, route timings, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no‑shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

• High School Diploma or GED;
  Technical Degree preferred.
• 1–3 years experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Must be able to work shifts or flexible work schedules as needed.
• Employee is generally subjected to long periods spent sitting, typing or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Drug‑free workplace:
Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without required sponsorship, and successfully pass a pre‑employment drug screen.

Job Type: Full Time
Job Category:
Call Center / Dispatch / Reservationist / Scheduler

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.