Member Service Representative

Location

• Rockford, MI (within 10 miles of Comstock Park)
• Comstock Park, MI

Pay Rate: $18.00/hour

Openings: 2 total (1 per location)

Schedule:

Monday – Friday, 8:45 AM – 5:15 PM

No weekends required

Interview Date:
May 27, 2026

Start Date:

June 8, 2026

The Member Service Representative plays a key role in delivering an exceptional branch experience. This position is responsible for providing accurate, efficient, and friendly service to members, assisting with routine transactions, and educating members on credit union products and services.

• Accurately process member transactions using the CBX system
• Deliver friendly, professional, and solution-focused support to member inquiries
• Educate members on products and services, including loans, business accounts, and fiduciary accounts
• Handle cash transactions, maintain a balanced drawer, and ensure accuracy throughout the day
• Process services such as credit card advances, money orders, and cashier’s checks
• Partner with internal teams to research and resolve member concerns in a timely manner
• Provide support at nearby branch locations as needed

• 1–3 years of customer service experience (in-person experience preferred)
• Strong interpersonal and communication skills with a customer-first mindset
• Basic math proficiency and comfort handling cash transactions
• Solid computer skills and ability to learn new systems
• Strong attention to detail and ability to multitask effectively

• Competitive benefits package upon conversion, including 401(k) with company match
• No weekend work - great work-life balance
• Clear growth path (Level 2, Level 3, Supervisor, and Management opportunities)
• Positive, team-oriented culture
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Contract to Hire position based out of Comstock Park, MI.

Fully onsite in Comstock Park, MI.

Final date to receive applications:
This position is anticipated to close on Jun 6, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.