PT - Customer Service Support-East

Position: PT Support - Customer Service Support-East
Title:

PT Support - Customer Service Support-East

This posting is open until filled.

The date after which applications are not guaranteed review is: 6/26/2026

Hours Per Week:
Up to 28 Hours

Compensation Type:
Hourly Salary

New Hire Starting Pay: $15.91 - $17.39

Employee Classification: PT Support Staff
- Union

Level: PT Support-S3

Division:
Community Education & Workforce Dev - 30000

Department:
East Lansing Extension Center - 30211

Campus

Location:

LCC East Campus

Position Type:
Regular/Continuing

Bargaining Unit: ASP

To view the applicable labor contract, visit the Labor Relations web site.

For information about the benefits offered, please visit the Benefits web site.

Job Summary:

Provide excellent customer service and maintain a welcoming learning environment for the public, students, faculty, and staff at LCC East in East Lansing. Provide general clerical support for the extension center and associated programs. Provide student services assistance to current and prospective students. Assist faculty with classroom equipment and class preparation. Active member of the Building Emergency Response Team (BERT) and would assist with any emergency response matters at LCC East.

Monitor building via Ocularis video system. Report any issues or concerns to leadership or other appropriate parties. Assist with the hiring and training of student employees.

Must be available to work weekday morning, afternoon, and/or evening shifts on a regular basis. Work schedule may fluctuate based on semester needs and during semester breaks. May be needed to work at other campus locations on an occasional basis.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

LCC policy requires all LCC employees to be residents of the State of Michigan and to perform all work (with limited exceptions) within the State of Michigan.

Final candidates will be subject to a criminal background check as part of the employment process.

Required Qualifications:

Associate degree or equivalent combination of education and experience

Demonstrated customer service experience in direct customer service

Demonstrated written and verbal communication skills

Preferred Qualifications:

Experience in an educational setting

Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located /consumer-information/equal.html.