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Hybrid Cloud CSM - Drive Adoption & NPS in GovTech

Job in Lansing, Ingham County, Michigan, 48900, USA
Listing for: BS&A Software
Full Time position
Listed on 2026-06-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager, Account Manager, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below

BS&A Software, located in Lansing, Michigan, is looking for a Customer Success Manager (CSM) to enhance customer relationships and ensure success with our Cloud platform. The CSM will handle onboarding for new customers and provide ongoing support to existing ones, fostering strong relationships and driving platform adoption.

The ideal candidate has at least 3 years in Account Management, excellent communication skills, and a deep understanding of customer business processes. Competitive compensation and benefits are provided.

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