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Service Delivery Manager: Customer Success
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-06-28
Listing for:
SHI
Full Time
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Technical Support, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
SHI is seeking a Service Delivery Manager to oversee service operations for Expert Support customers. This role manages service delivery and customer relations, ensuring high satisfaction levels.
The ideal candidate has 2+ years in direct customer support and 1+ years delivering Microsoft services. The position requires excellent communication skills, along with the ability to analyze and improve service practices.
Benefits include competitive salary, health, wellness programs, and additional perks.
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