Dispatcher, Customer Service​/HelpDesk

9-1-1 Dispatcher

Applications are accepted until there are sufficient numbers of qualified applications or qualified candidate has been identified. The position could possibly close at any time.

Under the supervision of the Director or his/her designee and in a 24 hour work environment, the 9-1-1 Dispatcher receives emergency calls from the public in need of law enforcement, fire, medical or other emergency services. Determines the location and priority of the emergency and dispatches appropriate emergency units. Answers non-emergency calls for assistance and processes criminal justice information. Monitors multiple public safety radio talk groups and operates a variety of communication/computer equipment.

Works 12 hour shifts, overtime shifts including mandatory overtime and must be available to work on scheduled days off and in the event of an emergency.

Other Functions:
Other tasks as assigned.

Education:

High School Diploma or equivalent is required. College course work in Criminal Justice, Emergency Services, Public Safety or related field preferred.

Experience:

Prior experience in law enforcement, fire service, EMS, high volume customer service center or emergency response dispatch experience is strongly preferred. Other Requirements:
Must pass a data entry/keyboarding test. Must be able to achieve and maintain LEIN processing status. Must pass criminal, credit and other background checks as required by the County. CPR, EMD or advanced first-aid training is preferred. A general knowledge of local streets and traffic patterns is preferred. Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.

Physical Requirements:

Ability to work 12 hour shifts, to work overtime including mandatory overtime, to be available to work on scheduled days off days and in the event of an emergency. Subjected to prolonged periods of sitting. Ability to walk, stand, bend, or lift/hold/carry objects found in an office environment. Ability to hear, communicate and respond to co-worker and customer inquiries both in person and over the telephone, radio and other communication devices.

Ability to operate a PC/laptop and to enter & retrieve information from a computer. Ability to handle varying and often high levels of stress. Must be able to remain calm when others are panicked or afraid.

Working Conditions:

Normal work occurs in an office environment.