Escalations Lead, Customer Service & Help Desk
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-07-17
Listing for:
Sharecare
Full Time
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Sharecare is seeking a Customer Service – Escalations team member in Lansing, Michigan. This role involves handling escalated member concerns and providing crucial support to the Customer Service team.
The ideal candidate will have a GED or High School diploma and a minimum of 2 years of previous customer service experience. Strong analytical skills, technical acumen, and excellent communication skills are essential for success in this role.
Join Sharecare in making high-quality health care more accessible and contribute to our mission of improving individual health journeys.
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