More jobs:
Bilingual Mortgage Resolution Specialist; Spanish/English
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-07-20
Listing for:
First National Bank of America
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Spanish Customer Service, Banking & Finance
Job Description & How to Apply Below
First National Bank of America is seeking a Mortgage Resolution Representative to assist borrowers with past-due mortgage payments. You will listen with empathy, explain available options, and document interactions in our servicing system to help customers regain payment stability.
The role is in the Afternoon/Evening shift, with hourly pay plus monthly incentives and a shift premium after 5 PM. Bilingual Spanish/English is required, and full training is provided to develop strong customer
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