Agency Support Team Lead

Michigan Farm Bureau seeks an Agency Support Team Lead to guide a member-focused service team supporting agents, policyholders, and affiliates. This role oversees daily support operations, monitors service levels, and ensures timely, accurate responses to inquiries related to insurance, membership, and agricultural programs. The Team Lead will coach and develop staff, optimize workflows, resolve escalated issues, and coordinate with internal departments.

Ideal candidates bring strong leadership, customer service, and process-improvement skills, plus a passion for supporting Michigan agriculture and rural communities.