Client Relations Specialist - TeleCompCare

Compensation:
Competitive Compensation and Benefits Package

AF Group’s focused and passionate team uses industry-leading best practices, analytics and resources to manage risk and minimize loss for our policyholders while strengthening businesses with our valued independent agent partners.

We strive to continuously increase the long-term value of our organization by outperforming our industry peers and fostering a culture of underwriting and claims excellence.

The Client Relations Specialists (CRS) ensure customer satisfaction for our larger multi-location accounts that have multiple loss control and claims contacts. The role ...

Job Description

The Client Relations Specialists will collaborate with all internal resources assigned to and engaged with accounts. These individuals will be proficient with ...

Compensation

Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other ...

Assists Corporate Marketing in identifying the need for marketing materials to be used for key clients and distribution partners. Assist with establishing a strategic ...

Coordinates and conducts training on use of internal AF Group website and AF Group Risk Management Information System (RMIS) via Webinar, Lync, or other ...

Act as the main contact / Riskview support person for large multi-location accounts and agents. Provides support related to RMIS application which includes ...

Consistently communicates with account service teams and agents when needed. Acts as backup to Client Relations team for receiving and handling incoming calls ...

Coordinates claim review meetings and create documents. Facilitates claim review meetings and mid-term meetings.

Driving customer satisfaction and retention through strong, proactive issue resolution, anticipation of future customer needs and open communication channels with ...

Maintain contact with assigned accounts to ensure strong client relationships that result in soaring levels of satisfaction, loyalty, retention, and adoption of AF Group ...

Develops and maintains filing systems, informational databases and repository and generates reports as requested. Coordinates and facilitates mid-term ...

• Facilitates claim review meetings and mid-term meetings.
• May visit customers at predetermined and agreed upon frequency to conduct a ‘pulse check’ on customers.
• Assists Corporate Marketing in identifying the need for marketing materials to be used for key clients and distribution partners.
• Participates in prospecting new business and supports agency expansion.
• Handles and leads more complex meetings, presentations, and training with clients.
• Assist with establishing a strategic account plan and expectations with the client.
• Assist with managing the overall customer lifecycle by acting as a key contact for accounts, ensuring strong client relationships that result in soaring levels of satisfaction, loyalty, retention and adoption of AF Group services.
• This role involves maintaining ownership of assigned accounts with communication, problem-solving and Riskview support and reports.
• Act as the main contact / Riskview support person for large multi-location accounts and agents.
• Maintain contact with assigned accounts to ensure strong client relationships that result in soaring levels of satisfaction, loyalty, retention and adoption of AF Group services.
• Coordinates and conducts training on use of internal AF Group website and AF Group Risk Management Information System (RMIS) via Webinar, Lync, or other software, and in person where needed.
• Coordinates and facilitates mid-term meetings and create documents; help ensure internal alignment.
• Coordinates claim review meetings and create documents.
• Responsible for driving customer satisfaction and retention through strong, proactive issue resolution, anticipation of future customer needs and open communication channels with customers and AF Group service teams.
• Consistently communicates with account service teams and…