Customer Service Representative

Job Title: Customer Service Representative

Industry: Manufacturing

Shift: 8:00 AM to 4:30 PM

Client Overview

This opportunity is with a large, established manufacturer in the packaging and paper products industry, with an operation based in the Lansing, Michigan area. The company produces packaging materials used across a wide range of consumer and industrial supply chains. This role sits on the commercial side of that operation, supporting the sales team's day to day work with customers, order processing, and reporting.

Top 3 Skills

• Order entry and order processing
• Customer account and database management
• Sales data tracking and reporting

What You'll Do

• Enter and verify customer orders received by phone, email, or other channels
• Process payments, including credit card authorizations, for customer orders
• Maintain and update customer account profiles and records
• Answer customer questions about products, pricing, and promotions
• Investigate and resolve order and inventory issues, escalating when needed
• Prepare and distribute sales tracking and monthly performance reports
• Compile data and materials to support sales presentations
• Communicate with customers and sales representatives to resolve order questions
• Print, assemble, and distribute completed orders within set time frames
• Provide backup support to other customer service functions as needed

What We Need From You

• High school diploma or GED
• At least six months of related customer service or order processing experience
• Proficient in spreadsheet based data tracking, reporting, and analysis
• Strong phone and email communication skills for direct customer contact
• Must be able to pass required background screening and work overtime as needed

Preferred / Bonus

• Three to five years of related experience in customer service, order entry, or sales support
• Experience with CRM or ERP based order management systems
• Prior experience in a manufacturing, packaging, or business to business order environment
• Experience handling payment processing or credit card authorization for customer orders

About Elevait

Elevait Solutions was founded by veterans who believe that how you treat people is the only thing that actually matters in this industry. We're a team that stays in your corner before, during, and after placement. We show up for the communities we work in, we tell you the truth, and we work hard to make sure every placement is a good fit for both sides.

If that sounds like the kind of team you want behind you, we'd like to talk.