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Bilingual Mortgage Support Specialist; English​/Spanish

Job in Lansing, Ingham County, Michigan, 48900, USA
Listing for: First National Bank of America
Full Time position
Listed on 2026-09-04
Job specializations:
  • Customer Service/HelpDesk
    Bilingual
  • Language/Bilingual
    Bilingual
Salary/Wage Range or Industry Benchmark: 22000 - 30000 USD Yearly USD 22000.00 30000.00 YEAR
Job Description & How to Apply Below
Position: Bilingual Mortgage Support Specialist (English/Spanish)

First National Bank of America is seeking a Bilingual Support Specialist to serve English- and Spanish-speaking customers on home ownership inquiries. You are the front line for mortgage questions across phone, email and forms.

The role emphasizes uncovering client needs, building rapport and gathering sensitive information to determine product eligibility, with a focus on customer satisfaction and meeting performance goals.

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