Service Desk Specialist & Mentor
Listed on 2026-10-07
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
ASM Research, An Accenture Federal Services Company, is seeking a skilled customer service specialist to handle inbound/outbound calls, emails, and web chats. You will log cases, research requests, and ensure adherence to SLAs.
The role emphasizes attention to detail, strong communication, and mentoring junior staff while maintaining poise under high call volumes. Some travel to local Post Office may be required.
We would love to welcome a new Service Desk Specialist & Mentor to our team in Lansing, MI, United States.
The advertised compensation is 28.000 - 40.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Specialist & Mentor role in the description above.
We appreciate your interest in this position.
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