Sales Trainer - Human Resources Developer

The Michigan Lottery is looking for a dependable, honest, motivated, and hardworking individual with a positive attitude and strong ethical standards to join our team!

The Michigan Lottery was established under the authority of Public Act 239 of 1972 to generate funds to support Michigan’s public-school system and generates revenue through the sale of Lottery tickets at retail locations and over the internet. Profits from lottery revenue are used to supplement state education programs.

The experienced-level Sales Trainer will coordinate and implement the Michigan State Lottery (MSL) Sales Division training program, developing program materials and resource information to enhance the skills, knowledge and performance of the Sales team, including Claim Center staff. This position will develop and conduct assessment techniques to determine training needs and assist in implementing and evaluating the training program, perform research and analysis to identify emerging trends and best practices, and develop initiatives for training techniques.

This position will analyze on-going training program operations, recommend program policies, procedures and new initiatives and design training materials. This position will conduct retail field visits to evaluate and identify areas of improvement among retail visibility, accessibility, merchandising quality and staff engagement. The position will develop an audit checklist and survey questionnaire and analyze audit results to assist in creating training materials.

Experienced-level Position Description

The advanced-level Sales Trainer serves as the recognized resource responsible for the establishment, administration and evaluation of the Michigan State Lottery (MSL) Sales Division training program, developing comprehensive program plans and materials, and evaluating and researching training records, topics, products, and testing and assessment protocols to enhance the skills, knowledge and performance of the Sales team, including Claim Center staff. This position will provide oversight and guidance regarding new products, promotions, initiatives, industry trends and best practices and will serve as technical advisor as it relates to training, administrative and/or operational issues.

This position will develop and conduct assessment techniques to determine training needs and assist in implementing and evaluating the training program, perform research and analysis to identify emerging trends and best practices, and develop initiatives for training techniques. This position will analyze on-going training program operations, recommend program policies and procedures and develop detail reports to present information to Executive staff regarding program effectiveness, deficiencies, industry developments and new initiatives.

This position will develop and implement a training audit process and procedures to evaluate and identify opportunities for improvement among retail visibility, accessibility, merchandising quality and staff engagement. The position will provide technical guidance to correct issues and make recommendations for improvements based on observation of practical application of training initiatives.

Advanced-level Position Description

View the job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/H/

The State of Michigan has been recognized as a leading U.S. employer by new graduates from  and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

The Michigan State Lottery is proud to be a Michigan Veteran's Affairs Agency Gold Level Veteran Friendly Employer.

• Possession of a bachelor's degree in any major.
• Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

• Human Resource Developer 9 No specific type or amount is required.
• Human Resource Developer 10 One year of professional experience in planning, developing, conducting, or evaluating staff development, training, or other programs equivalent to a Human Resources Developer.
• Human Resource Developer P11 Two years of professional experience in planning, developing, conducting, or evaluating staff development,…